Question 1

Are the treatments safe for babies, pregnant women, and pets?

Accepted Answer

Yes. All treatments are eco-friendly, chemical-free, dry, and suitable for sensitive homes including newborns, children, pregnant mothers, and pets.

Question 2

How can I book and pay for a service?

Accepted Answer

You can book through our platform, WhatsApp, or by phone. Bookings must be confirmed before the service date. Payments are due before or at the time of service. We may update our rates or fees by posting changes on our website. Occasionally, we may run special promotions without prior notice.

Question 3

Can I reschedule or cancel?

Accepted Answer

Yes. Rescheduling or cancellation is free if done more than 24 hours before the scheduled appointment. Changes within 24 hours may incur a fee.

Question 4

Do I need to be at home during the service?

Accepted Answer

You don’t need to be home, but for your first booking we recommend being present to guide the team through your home and preferences. After that, access arrangements can be coordinated if you're not available.

Question 5

What if something gets damaged or goes missing?

Accepted Answer

Mumz Cleaners is fully insured for accidental damages. Please report any missing or stolen items within 48 hours and any damaged items within 24 hours. We are not responsible for damage caused by pre-existing wear and tear or unsafe conditions in your home.

Question 6

What if I’m not happy with the service?

Accepted Answer

If you’re unhappy with any part of your cleaning, let us know within 24 hours. We’ll gladly return to re-clean the affected area free of charge. Refunds are only provided in cases of proven negligence and not after the service has been completed.

Question 7

What services does Mumz Cleaners provide?

Accepted Answer

We offer Hourly Cleaning and Deep Cleaning services to keep your home fresh and welcoming. Our trained professionals follow strict cleaning standards and use non-toxic, baby- and pet-safe products wherever possible. We’ll explain all service details (duration, what’s included, and what’s not) at the time of booking.

Question 8

What should I do to ensure the cleaners can access my home?

Accepted Answer

Please make sure our cleaners can enter your home on the scheduled day (using keys, a lockbox, or digital codes). Mumz Cleaners is not responsible for delays or missed services caused by access issues.

Question 9

What should I do before my cleaning appointment?

Accepted Answer

We kindly ask you to secure valuables, fragile items, and personal belongings before the service begins. If you have special requests like using child-safe products, please let us know in advance. Customers must be 18 or older to book our services.

Question 10

How does Mumz Cleaners maintain quality?

Accepted Answer

To keep our standards high, we may conduct random on-site checks, follow-up calls, and quick feedback surveys after services.

Question 11

How will Mumz Cleaners communicate with me?

Accepted Answer

We may send confirmations, updates, or promotions through WhatsApp, SMS, email, or app notifications.

Question 12

What is the Healthy Home Service on Mumzworld?

Accepted Answer

Healthy Home is a premium home hygiene and sanitization service designed to remove dust mites, allergens, bacteria, mould, and deep build-up from mattresses, upholstery, carpets, AC units and baby rooms, helping families create a cleaner and healthier home environment.

Question 13

What products and equipment are used?

Accepted Answer

The service uses medical-grade systems including HEPA filters, UV-C sanitization, dry steam, and eco-safe solutions. No harsh chemicals or wet shampooing is used.

Question 14

What benefits should I expect after the treatment?

Accepted Answer

Many families notice improved air quality, better sleep, reduced allergens, easier breathing, and an overall cleaner and safer space, especially helpful for children or those with sensitivities.

Question 15

Can these treatments help with allergies or asthma?

Accepted Answer

Treatments may help reduce common triggers such as dust mites, bacteria, mold particles and allergens that contribute to symptoms like sneezing, itchy eyes, eczema, or breathing discomfort.

Question 16

Do you operate 7 days a week?

Accepted Answer

Yes. Service is available every day depending on booking availability.

Home Cleaning

Choose a service

Deep Cleaning

Nursery Sanitization

Specialist cleaning

Furniture and fabrics

Sanitising and hygiene

Why parents trust us

FAQ’s

Are the treatments safe for babies, pregnant women, and pets?

How can I book and pay for a service?

Can I reschedule or cancel?

Do I need to be at home during the service?

What if something gets damaged or goes missing?

What if I’m not happy with the service?

Need help? Talk to us

Home Cleaning

Choose a service

Deep Cleaning

Nursery Sanitization

Specialist cleaning

Furniture and fabrics

Sanitising and hygiene

Why parents trust us

FAQ’s

Are the treatments safe for babies, pregnant women, and pets?

How can I book and pay for a service?

Can I reschedule or cancel?

Do I need to be at home during the service?

What if something gets damaged or goes missing?

What if I’m not happy with the service?

Need help? Talk to us